Returns

Our Returns Policy

We want you to love your LUNGO pieces. If something isn't right, you can return eligible items within 14 days of delivery for a refund or store credit, provided they come back in their original condition.

Return Conditions

To be eligible, items must be returned unworn, unused, unwashed and in their original condition, with all tags attached and original packaging included.

For hygiene reasons, socks cannot be returned unless faulty. Gift cards are non-returnable.

Sale & Final Sale Items

Items discounted by 50% or more, and orders placed using an additional promotional code, are considered Final Sale and are not eligible for return or exchange unless faulty. Items on a standard discount (less than 50% off) can be returned under this policy, as long as they come back in original condition.

How to Start a Return

To start a return, email us at hello@thelungo.com with your order number and the item(s) you'd like to return. Before a return is approved, we'll ask you to send clear photos and a short video showing the condition of both the product and its packaging. Return shipping is at the customer's expense; we recommend a tracked service, as we can't take responsibility for items lost in transit.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within up to 10 business days. Please allow extra time for your bank to post the funds. Original shipping charges are non-refundable.

Exchanges

For a different size or colour, we recommend placing a new order and returning the original item for a refund, so you don't miss out while stock lasts.

Faulty or Incorrect Items

If your item arrives faulty, or you received the wrong product, please email us at hello@thelungo.com with your order number and a photo and we'll make it right.